If you have a problem with your credit card company and its practices, here are people to complain to...
1) Start with the actual credit card company; take names, document everything
2) State Attorney General (seriously) [www.naag.org]
3) Elected Officials (all of them) [www.house.gov and www.senate.gov]
4) Banking Regulators via the FTC [www.ftc.gov]
5) The Better Business Bureau [www.bbb.org]