It's bad enough when I have to dial '1' for English to get service on the phone, but there is something that really irks me.... and it has happened 3 times already today when calling the cable company, a credit card company, and my insurance carrier.
They make you enter your account number or phone number at the automated prompt, then when the service rep gets on the line they ask the same info.
I say, "I already typed it in - look it up."
"Sorry sir, that information doesn't come up on my screen."
"Then why did I have to type it in?"
"That's just how it works..."
God help us all.